Return and Refund Policy

Ensuring Customer Satisfaction and Transparent Service

Introduction

A clear and comprehensive return and refund policy is essential for any business that values transparency, fairness, and customer satisfaction. This document outlines the standard procedures, terms, and conditions governing returns and refunds, ensuring that all parties understand their rights and obligations. By outlining these details, we aim to foster trust and provide a seamless shopping experience.

Eligibility for Returns

Customers may return most items purchased within a specified period, typically 30 days from the date of delivery. To qualify for a return, the item must be in its original condition—unused, unwashed, and with all original packaging, tags, and accessories included. Some products, such as perishable goods, personal care items, custom-made or personalised items, and final sale merchandise, may not be eligible for return due to health, safety, or practical reasons.

·        Return period: 30 calendar days from the date of delivery.

·        Condition: Items must be unused, undamaged, and in their original packaging.

·        Non-returnable items: Perishables, personal care products, custom or personalised items, gift cards, and final sale items.

Return Process

To initiate a return, customers should follow these steps:

·        Contact Customer Service: Reach out via email, phone, or the contact form on our website to request a return authorisation.

·        Prepare the Item: Repackage the item securely in its original packaging, including all accompanying materials.

·        Return Authorisation: Once approved, you will receive instructions and a return label, if applicable.

·        Shipping the Item: Send the package to the specified return address. Retain the shipping receipt and tracking number for your records.

Please note that return shipping costs may be the responsibility of the customer unless the item is defective, damaged, or shipped in error.

Inspection and Approval

Upon receipt of the returned item, our team will inspect it to confirm eligibility. This process typically takes 3-5 business days. If the item meets the stated criteria, the return will be approved and the refund processed accordingly. If the item does not meet the criteria (e.g., signs of use, missing parts, or damage not due to shipping), the item may be returned to the customer, and a refund may not be issued.

Refund Policy

Refunds are issued to the original payment method once the return is approved. Depending on the payment provider, it may take an additional 5-10 business days for the funds to appear in your account. If a gift card was used, the refund will be credited to a new gift card.

·        Original payment method: Refund will be processed to the same method used for purchase.

·        Processing time: Allow 3-5 business days for inspection and approval, plus 5-10 business days for the refund to be reflected in your account.

·        Shipping fees: Original shipping charges (if any) are non-refundable except in cases of defective, damaged, or incorrect items.

·        Partial refunds: May be issued for items returned in suboptimal condition at our discretion.

Exchanges

If you wish to exchange an item for a different size, colour, or style, please contact customer service to arrange the exchange. In many cases, the fastest way to exchange is to return the original item and place a separate order for the desired replacement.

Defective or Incorrect Items

We strive for the highest quality and accuracy, but mistakes may occur. If you receive a defective, damaged, or incorrect item, please notify us within 7 days of delivery. Provide a description and photographic evidence if possible. We will arrange for a replacement, exchange, or full refund at no additional cost to you.

Return and Refund Policy for Special Circumstances

·        Seasonal promotions and sales: Items purchased during special promotions may be subject to different return periods or conditions, which will be detailed at the time of sale.

·        Bulk or corporate orders: Large or custom orders may have bespoke return arrangements. Please check your contract or invoice for details.

·        International orders: Returns from outside the country of original purchase may be subject to additional shipping charges and longer processing times.

Customer Responsibilities

Customers are responsible for ensuring their returns are packed securely and shipped promptly. Damages due to inadequate packaging may impact eligibility for a full refund. Please retain proof of postage and any return tracking numbers.

Our Commitment

We are committed to handling every return and refund request with care, fairness, and efficiency. Our customer service team is available to resolve any queries and support you throughout the process.

Contact Us

For further assistance or to initiate a return, please contact our customer service team:

·        Email: curiosity.cabinet@outlook.com

·        Phone: 07511233404

·        Contact Form: Available on our website

Policy Updates

We may update this return and refund policy from time to time to reflect changes in our practices or applicable laws. The latest version will always be available on our website. We encourage customers to review this policy periodically.

In summary, our return and refund policy is designed to make your shopping experience risk-free and enjoyable. We value your trust and look forward to serving you with integrity and care.